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LEGAL • BINDING UPON PURCHASE
Lead Times & Expedited Service
DOCUMENT LT-1.0 • EFFECTIVE JULY 4, 2026 • American Mortuary Coolers, a Tennessee S-Corporation
↓ Download This Policy
Document LT-1.0 • also in the Forms & Documents Library
ACCEPTANCE
This policy is part of and incorporated into the Terms of Purchase (TC-1.5). By placing an order, you (“Customer”) agree to these terms.
§1 — LEAD TIMES ARE ESTIMATES
All production, build, and delivery lead times quoted by AMC — whether on the website, in a quote, or by a representative — are good-faith estimates, not guarantees. Actual timing varies with product, configuration, material and component availability, manufacturer schedules, freight and carrier conditions, and order volume. An estimated lead time is not a promise of a specific delivery date and may change after an order is placed.
§2 Delays Are Not Grounds for Cancellation or Chargeback
A delay in an estimated lead time is not a basis to cancel a non-cancellable order, withhold payment, or initiate a chargeback (Terms §5, §13 Force Majeure). We recommend Customers not schedule installation, removal of existing equipment, or remove a unit from service until delivery of the new unit is confirmed. AMC is not liable for costs arising from reliance on an estimated date, including installer, labor, or downtime costs.
§3 — EXPEDITED & RUSH SERVICE
In some cases, expedited production or expedited shipping is available with prior written authorization from AMC and payment of applicable expedited fees. Rush service is not guaranteed and depends on product, materials, manufacturer capacity, and carrier availability. To request expedited handling, contact AMC at 1-888-792-9315 before placing or finalizing your order so we can confirm feasibility and quote the expedited fee. Expedited fees are earned when the expedited service is arranged and are non-refundable even if the estimated timeline is affected by events outside AMC’s control.
§4 Communication of Changes
If a lead time changes materially, AMC will make reasonable efforts to notify Customer. Freight-charge changes between order and shipment are handled under the Estimated Shipping Charges Policy (SC-1.0).
§5 Governing Law & Venue
Governed by the laws of Tennessee; venue Washington County, Tennessee — including its General Sessions Court — regardless of Customer’s location (Terms §6).
Need it faster? Ask about expedited service.
Tell us your deadline and we’ll tell you what’s possible before you order.
Call 1-888-792-9315 or email cool@mymortuarycooler.com
American Mortuary Coolers, a Tennessee S-Corporation • 140 Kwickway Lane, Bldg 7, Johnson City, TN 37615 • Document LT-1.0
