§2 Products Covered; All Sales Final

This policy applies to every product sold by American Mortuary Coolers and its family of brands, including without limitation: walk-in mortuary coolers & freezers; upright and reach-in mortuary coolers; vault-style morgue and pathology coolers (USPE); refrigeration systems and components (condensing units, evaporator coils, compressors, refrigerant, controllers, thermostats, sensors); parts & hardware (gaskets, hinges, latches, handles, shelving, trays, rails, door panels, heaters, fans); mortuary cots, lifts, racks & body-handling equipment (TITAN); MortuaryGlide™ vault rail systems and installation hardware; HALO monitoring hardware & subscriptions; and all accessories and consumables.

ALL SALES ARE FINAL. NO PRODUCT IS RETURNABLE. All equipment is commercial, professional-grade equipment prepared, configured, or committed to production upon payment. Orders may not be cancelled once processing begins.

§2B Items Not Included With Any Purchase

Unless expressly itemized on Customer’s invoice, no purchase includes: refrigerant (Freon or any other refrigerant), defrost timers, line sets, lighting, electrical supplies, or other refrigeration supplies and consumables. These items are sold separately, are the Customer’s responsibility to source and pay for, and are not billable to, reimbursable by, or chargeable to AMC under any circumstances, including through payment disputes.

§2C Service Authorization Required

No third-party service, repair, labor, parts, mileage, or related expense will be reimbursed by AMC unless the work was authorized in advance by AMC through an AMC-issued Service Ticket number. Unauthorized service — regardless of urgency, outcome, or invoice amount — is not reimbursable, is not deductible from any balance owed, and may void applicable warranty coverage. To request service authorization, open a ticket at mymortuarycooler.com/pages/service or call 1-888-792-9315 before any work is performed.

§3 Discretionary Returns Only

Excluding refrigeration systems (§2A), American Mortuary Coolers may, in its sole discretion, elect to accept a return as a special accommodation. Such acceptance waives no provision of this policy and is conditioned on the following, all payable by Customer:

• (i) a restocking fee of 25% of the purchase price;
• (ii) all original outbound shipping, crating, handling, and liftgate/accessorial fees — including any freight cost absorbed by AMC in “free shipping” orders, which will be deducted from any refund;
• (iii) all return shipping, crating, insurance, and handling fees; and
• (iv) any inspection, refurbishment, or repackaging costs.

Refund, if any, equals purchase price minus (i)–(iv), issued to the original payment method within 30 days of received-and-inspected return. No return is accepted without a written Return Merchandise Authorization (RMA); unauthorized returns are refused at the dock. Acceptance of one discretionary return creates no obligation to accept any other. Items showing installation, use, or modification are refused in all cases. A refused or undeliverable shipment is treated as a discretionary return under this section and incurs the same fees; see the Refused Delivery Policy and §17.

↓ Download: Discretionary Returns Policy one-pager — Forms & Documents Library

§4 Shipping Damage

Damage claims are governed exclusively by our Handling & Shipping Policy. A delivery receipt / Bill of Lading signed without notation constitutes Customer’s acceptance of the goods in good condition. Concealed damage must be reported within 5 business days of delivery. Failure to follow the receiving procedure waives any damage claim.

§4A Estimated Shipping Charges

All shipping charges are estimated and prepaid at the time of order. Freight charges rise daily with the current economy. Any freight charge change between order placement and shipment will be applied to the order and must be paid in full prior to shipping. If the additional charges are substantial, AMC will contact Customer in advance. AMC will generate the updated charges and invoice Customer by secure email payment link; once paid, the order ships. Orders will not be released to the carrier with an outstanding freight balance. Accessorial services (liftgate, residential, limited access, inside delivery, re-delivery) not included in the original estimate are Customer’s responsibility. Freight adjustments disclosed under this section are pass-through carrier costs and are not disputable under §5. Full policy: Estimated Shipping Charges Policy (SC-1.0).

§6 Governing Law, Venue & Fees

This agreement is governed by and construed under the laws of the State of Tennessee, without regard to conflict-of-laws principles. Regardless of where Customer resides, is located, or takes delivery, Customer irrevocably consents to exclusive jurisdiction and venue in the courts of Washington County, Tennessee — including the General Sessions Court of Washington County, Tennessee and the state and federal courts sitting in Washington County, Tennessee — and waives any objection to that venue and any defense of lack of personal jurisdiction, inconvenient forum, or improper venue. In any action arising from or relating to this agreement, the prevailing party shall recover its reasonable attorneys’ fees, court costs, and collection costs. Customer bears its own legal fees in all events except where Customer prevails.

§7 Limitation of Liability

AMC’s total liability for any claim shall not exceed the purchase price of the product at issue. AMC is not liable for indirect, incidental, or consequential damages, including loss of use, business interruption, or loss of remains-storage capacity. All products are sold for commercial and professional use.

§8 Entire Agreement

These terms, together with all policies posted on mymortuarycooler.com, constitute the entire agreement between the parties and supersede any conflicting terms on Customer purchase orders. AMC may update these terms at any time; the version posted at the time of order governs that order.

§9 Severability; Savings Clause

If any provision of this agreement is held invalid, unlawful, or unenforceable in any jurisdiction, that provision shall be reformed to the minimum extent necessary to make it enforceable or, if reformation is not possible, severed — and the remaining provisions shall continue in full force and effect. Nothing in this agreement is intended to waive any right that cannot be waived under the applicable law of Customer’s jurisdiction; where such non-waivable rights apply, this agreement applies to the fullest extent permitted by that law. The failure of AMC to enforce any provision is not a waiver of that provision.

§10 Survival

The provisions of this agreement that by their nature should survive — including without limitation §2A, §4A, §5, §6, §7, §9, §11, §12 (indemnification), §14 (class-action waiver), and §17 — shall survive and remain in full force and effect following the completion, fulfillment, cancellation, expiration, refusal, or termination of any order or of this agreement. Cancellation or completion of an order does not release either party from any obligation that accrued before, or is intended to survive, that event.

§11 No Oral Modification; No Reliance on Representations

No modification, amendment, waiver, or addition to this agreement — and no promise, representation, or assurance regarding returns, refunds, cancellations, restocking, pricing, freight, delivery dates, or any other term — is valid or binding on AMC unless it is set out in writing and signed by an authorized officer of American Mortuary Coolers. No sales representative, employee, agent, contractor, or dealer has authority to alter, waive, or add to these terms orally, by text, or by email, and Customer agrees it has not relied and will not rely on any such statement. Quotes, order confirmations, marketing statements, and verbal assurances do not modify this agreement. This writing is the final, complete, and exclusive expression of the parties’ agreement and supersedes all prior or contemporaneous communications.

§13 Force Majeure

AMC is not liable for any delay or failure to perform caused by events beyond its reasonable control, including without limitation acts of God, weather, fire, flood, pandemic or epidemic, labor disputes, material or component shortages, manufacturer or supplier delays, carrier or freight delays, utility or telecommunications failures, government action, or transportation disruption. A delay caused by such an event is not a breach, does not entitle Customer to cancel a non-cancellable order, and is not grounds for any chargeback or payment dispute.

§14 Class-Action Waiver; Individual Claims

All disputes shall be brought solely in each party’s individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. Customer waives any right to participate in a class action against AMC. If this waiver is found unenforceable as to a particular claim, that claim shall be severed and litigated individually in the venue specified in §6.

§15 Electronic Acceptance & Records

Customer consents to transact electronically. Placing an order, checking an acceptance box, clicking to agree, or submitting payment constitutes Customer’s electronic signature and legally binding acceptance of this agreement under the federal ESIGN Act and the Tennessee Uniform Electronic Transactions Act. AMC’s records of Customer’s acceptance — including IP address, date, and time — are admissible evidence of agreement to these terms.

§16 Assignment

Customer may not assign or transfer this agreement or any order without AMC’s prior written consent. AMC may assign its rights and obligations freely. This agreement binds and benefits the parties and their permitted successors and assigns.

§17 Refusal, Storage, Demurrage, Redelivery & Abandonment

A refused, undeliverable, or unclaimed shipment is treated as a discretionary return under §3 and additionally makes Customer responsible for all storage, demurrage, detention, and redelivery charges assessed by the carrier or by AMC while goods are held. If Customer fails to accept delivery, provide a deliverable address, or pay any balance due (including freight adjustments under §4A) within fifteen (15) days of notice, the goods may be deemed abandoned; AMC may, at its option, resell or dispose of the goods and retain all amounts paid, including any deposit, as liquidated damages for its preparation, freight, storage, and lost-sale costs. See the Refused Delivery Policy.

§18 Warranty Conditions & Site Requirements

Manufacturer warranties apply only when equipment is installed, powered, drained, and operated in accordance with AMC’s and the manufacturer’s published specifications — including electrical supply (115V / 4.6A / NEMA 5-20R unless otherwise specified), proper drainage, ventilation, and clearances — and is serviced only by qualified professionals. Warranty coverage is void where failure results from improper site preparation, improper installation, unauthorized service or modification, power irregularity, or operation outside rated conditions. Warranty claims for verified manufacturing defects are handled under the manufacturer’s warranty and are not returns.