Price promise
Buy from us safe in the knowledge you've paid a great price.
If you find the same item online at a cheaper price, we'll match it. Just get in touch with a link to the item you've found.
COMPLIANCE LIBRARY • DOCUMENT ST-1.0
Effective May 1, 2026 • When completed equipment cannot ship or be received on schedule.
Buyers are responsible for being ready to receive equipment when it completes production or reaches the delivery window — site prepared, access clear, receiving personnel available, and payment complete. The Facility Readiness Checklist exists so this date arrives without surprises. Delivery scheduling, liftgate, and access terms follow Freight Carriers & Delivery Terms.
If a buyer requests to delay shipment, cannot accept delivery, or is unreachable for delivery scheduling, AMC may — after written notice — hold completed equipment and assess reasonable storage fees as stated on the quote, invoice, or delay notice, accruing until the equipment ships or is picked up. Storage fees, when assessed, are due before release of the equipment. Carrier-side storage, redelivery, detention, and re-consignment charges billed by freight carriers are the buyer's responsibility, consistent with Estimated Shipping (SC-1.0) and Refused Delivery Policy.
Equipment held at the buyer's request or due to buyer unavailability is stored at the buyer's risk from the date AMC provides notice that the equipment is complete and ready. AMC exercises ordinary care but is not liable for loss beyond that standard; buyers requiring coverage during extended holds should insure stored equipment. Payment obligations are not suspended by a delivery delay the buyer causes; unpaid balances remain due per the invoice and TP-1.0.
Equipment left unclaimed after extended written notice may be treated as abandoned to the extent permitted by law, with amounts paid applied against storage, handling, and disposition costs. AMC-caused delays are governed separately by Lead Times and Force Majeure (FM-1.0) — this policy addresses buyer-side delay only. Custom builds: see CO-1.0. Questions: Legal & Compliance Contact.
Site running behind schedule?
Call us early — we'll work the delivery window with you and keep storage costs off your invoice.
Call 1-888-792-9315 or email cool@mymortuarycooler.com