Terms and Conditions

Website Use

By using this website, submitting a form, requesting a quote, placing an order, applying for financing, or communicating with American Mortuary Coolers, the user agrees to follow these Terms and Conditions, all posted policies, and any written terms included with quotes, invoices, order confirmations, financing documents, freight documents, service communications, or manufacturer documentation.

Quotes, Pricing and Availability

All pricing, specifications, promotions, lead times, freight estimates, product descriptions, product availability, custom build details, and financing references are subject to change without prior written notice. A written quote or invoice may include additional terms that control the specific order.

Customer Responsibility

Customer is responsible for confirming product size, door clearance, electrical requirements, plumbing requirements, drain requirements, site access, freight delivery needs, local code requirements, state board expectations, and installation obligations before purchase.

Freight, Delivery and Risk

Many products ship by freight carrier. Customer must inspect shipments at delivery, follow carrier rules, note visible damage on the delivery receipt, photograph concerns, and report issues promptly. American Mortuary Coolers may coordinate third-party freight as a service, but carrier claims and delivery rules remain subject to carrier policies.

Lead Times, Delays & Business Interruption

AMC does not guarantee an exact delivery date under any circumstances. All lead times, ship dates, and delivery estimates are non-binding projections provided to the best of our ability and are affected by manufacturing scheduling, raw material and component availability, custom configuration, weather, carrier capacity, and other factors outside AMC's control. Time is not of the essence in any AMC purchase, quote, or order confirmation, and no lead time or delivery date is a guaranteed or contractual deadline unless expressly agreed to in a separate signed writing.

Expedited production and expedited shipping are available for an additional cost with prior written authorization from AMC. Call 1-888-792-9315 before ordering to request and confirm expedited service and pricing — see the Lead Times & Expedited Service Policy (LT-1.0).

Customer expressly waives and releases American Mortuary Coolers from any claim for lost business, lost calls, lost case volume, lost revenue, lost profits, reputational harm, cover costs, rental or loaner equipment costs, or any other indirect, incidental, special, exemplary, or consequential damages arising from or related to a delay in production, shipping, freight transit, delivery, installation, or startup, regardless of the cause of the delay and regardless of whether AMC was notified in advance that such damages were possible. This waiver applies whether the claim is framed in contract, warranty, negligence, or any other legal theory.

This waiver and liability cap apply in full even where the delay originates with AMC itself — including AMC's own production scheduling, factory workflow, staffing, quality control hold, order-processing error, or internal logistics — and not solely where the cause is a third-party carrier, supplier, or force majeure event. Whether AMC, a supplier, a carrier, weather, or any combination is the source of the delay, customer's remedy is limited exclusively to the delivery of the ordered equipment (or, at AMC's sole election, a refund of amounts paid for the undelivered portion of the order); no delay of any kind or origin gives rise to a claim for business interruption, lost calls, lost case volume, or any consequential damages.

Customer acknowledges that mortuary and morgue refrigeration is typically a planned facility investment, not an emergency purchase, and that customer bears sole responsibility for maintaining adequate backup, overflow, or contingency capacity (including rental units, DMORT/regional mutual-aid arrangements, or partner facilities) to bridge any gap between an order and its delivery. AMC's sole obligation with respect to delay is to use commercially reasonable efforts to communicate known schedule changes; AMC's total liability for any claim of any kind arising from an order, however caused, is capped at the amount actually paid for that order, per the Legal Venue and Terms Subject to Change provisions below, the Terms of Purchase (TC-1.6) §13A, and Warranty Policy.

Commercial Delivery Only

American Mortuary Coolers delivers to commercial business locations only. Residential addresses are automatically routed to the nearest freight terminal. See full Commercial Delivery Only Policy.

Custom and Special Orders

Custom equipment, special-order products, built-to-order coolers, autopsy equipment, casework, export-packed items, and configured systems may have different cancellation, return, lead-time, deposit, and warranty terms. Confirm details in writing before ordering.

Returns — Refrigeration Products

No returns under any circumstances. All refrigeration products purchased on or after January 1, 2026 are 100% non-returnable under any circumstances. All coolers, racks, lifts, and related equipment are non-returnable — no exceptions.

In the rare event American Mortuary Coolers elects, in its sole discretion and in writing, to honor a return in a special case, the return is subject to a 25% restocking fee, and all shipping charges — both the original outbound freight and the return freight — are the full responsibility of the original purchaser. No return is authorized without prior written approval. See the full Returns and Cancellations Policy.

Refrigeration Startup, Drainage & Dealer Status

Packaged refrigeration systems are manufactured by Heatcraft Refrigeration Products LLC; American Mortuary Coolers acts as an authorized dealer and product representative and does not manufacture these systems. Customers must completely read all startup instructions before operating any packaged refrigeration system. Drainage, condensate routing, P-trap preparation, code compliance, and site readiness are the responsibility of the purchaser and installer unless included in writing by AMC. Damage resulting from improper drainage, site conditions, or failure to follow the installation manual is not a product defect and is not a warranty claim. AMC accepts no liability for a customer's failure to properly start up packaged refrigeration units and is not responsible for loss or downtime under any circumstance. See the Packaged Refrigeration Manuals & Startup Guide.

Third-Party Trademarks

"Aquamation" is a registered trademark of Bio-Response Solutions, Inc. and is unrelated to, and not licensed by, American Mortuary Coolers or Funeral Source One. American Mortuary Coolers describes water-based disposition using the generic terms "water cremation" and "alkaline hydrolysis" and does not use, license, or claim any ownership interest in the Aquamation mark. Any incidental reference to this or other third-party trademarks anywhere on this website is for informational or comparative purposes only and does not imply sponsorship, affiliation, certification, or endorsement by the trademark holder.

Legal Venue

To the fullest extent permitted by applicable law, any dispute related to website use, purchases, payments, freight, service, warranty, or related matters shall be governed by Tennessee law with venue in the appropriate courts of Washington County, Tennessee, including Washington County, TN Sessions Court.