Price promise
Buy from us safe in the knowledge you've paid a great price.
If you find the same item online at a cheaper price, we'll match it. Just get in touch with a link to the item you've found.
THE STANDARD
MyMortuary Standards Center™
Clear Standards for Professional Equipment Buyers. Clear policies. Professional equipment. Procurement-grade support for life's critical work — for funeral homes, morgues, hospitals, medical examiners, coroners, universities, pathology labs, veterinary aftercare facilities, and institutional procurement teams.
Trust & Brand Standards
The American Mortuary Promise™ — our 8-point covenant • AMC Trust Center — credentials, memberships, and verification • Made in USA Disclosure • Testimonials & Reviews Policy • Customer Reviews
Compliance & Product Safety
Third-Party Product Safety & Electrical Responsibility (TP-1.0) — powered equipment, stop-use conditions, inspection cadence, fire-event protocol • Product Safety Notices & Recall Remedy (RC-1.0) — verified-notice logic, remedy windows, warranty coordination • Buyer Code of Responsibility (BC-1.0) • Product Liability & Release • OSHA Compliance • Prop 65 Notice. To report a product safety concern: call 1-888-792-9315 with model, serial number, and photos — stop use first, preserve the equipment.
Freight & Facility Readiness
Freight Delivery Guide — liftgate vs forklift, inspection, damage claims • 13-Point Facility Readiness Checklist • Estimated Shipping Charges (SC-1.0) • Carriers & Delivery Terms • Damage, Inspection & Refusal • Refused Delivery • International & Export Orders
Procurement, Payment & Order Integrity
Procurement Packet — PO/RFQ, W-9s, vendor documents • Quote Validity & Communications Integrity (QV-1.0) — including wire-fraud protection and AI-search accuracy • Payment, Surcharge & Financing (PY-1.1) • Financing Disclosures • Pricing & Errors • Sales & Use Tax • Request a W-9
Warranty, Service & Monitoring
Warranty Policy (WR-1.0) — 15-yr panels / 1-yr parts / OEM pass-through • Operating Conditions • Manuals & Startup Guides • Tech Support • HALO Service Disclaimer • HALO Subscription & Auto-Renewal (AR-1.1) — HALO is an operational monitoring aid, not a preservation guarantee.
Energy & Environmental Responsibility
Energy Efficiency & Environmental Responsibility Center™ (EN-1.0) — energy-aware selection and operation, claims-control policy, refrigerant responsibility, end-of-life disposal • EPA §608 Refrigerant Sales (RF-1.0)
Privacy, Security & Terms
Privacy Policy • U.S. State Privacy Rights • CCPA • Do Not Sell My Info • SMS Terms • Trust, Security & Compliance • Terms of Purchase (TC-1.5) • Returns & Cancellations • Complete Forms & Documents Library
Questions about any standard, policy, or your order?
Contact MyMortuary Customer Care — every answer documented, every commitment in writing.
Call 1-888-792-9315 or email cool@mymortuarycooler.com
American Mortuary Coolers • 140 Kwickway Lane, Bldg 7, Johnson City, TN 37615 • Built for life's critical work.
