Our Process
From Product Selection to Lifetime Equipment Support
American Mortuary Coolers makes it easier to buy stock or custom mortuary, morgue, anatomy, pathology, autopsy, embalming, prep room, and body handling equipment. Our process helps funeral homes, hospitals, universities, medical examiners, coroners, crematories, forensic labs, pathology labs, anatomy labs, and government buyers understand what happens before and after they order.
Whether you need an upright mortuary cooler, walk-in morgue cooler, cadaver rack, mortuary lift, autopsy table, pathology casework, embalming station, mortuary cot, stretcher, slider board, replacement parts, or a full equipment package, the goal is simple: choose the right equipment, plan the requirements, ship within the quoted lead time, and keep support available after delivery.
Our Five-Step Equipment Process
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Step 01: Choose Your Path
Stock products or custom equipment packages. American Mortuary Coolers can help with mortuary coolers, morgue equipment, anatomy lab equipment, pathology equipment, autopsy equipment, embalming stations, mortuary racks, lift systems, cots, stretchers, prep room equipment, parts, and custom equipment planning.
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Step 02: Plan the Details
Lead times, shipping schedule, payment options. American Mortuary Coolers can help with mortuary coolers, morgue equipment, anatomy lab equipment, pathology equipment, autopsy equipment, embalming stations, mortuary racks, lift systems, cots, stretchers, prep room equipment, parts, and custom equipment planning.
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Step 03: Ship & Deliver
Products ship within quoted lead time to your facility. American Mortuary Coolers can help with mortuary coolers, morgue equipment, anatomy lab equipment, pathology equipment, autopsy equipment, embalming stations, mortuary racks, lift systems, cots, stretchers, prep room equipment, parts, and custom equipment planning.
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Step 04: Start-Up Support
Questions, warranty registration, start-up calls. American Mortuary Coolers can help with mortuary coolers, morgue equipment, anatomy lab equipment, pathology equipment, autopsy equipment, embalming stations, mortuary racks, lift systems, cots, stretchers, prep room equipment, parts, and custom equipment planning.
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Step 05: Lifetime Help
Enjoy your equipment with ongoing tech support. American Mortuary Coolers can help with mortuary coolers, morgue equipment, anatomy lab equipment, pathology equipment, autopsy equipment, embalming stations, mortuary racks, lift systems, cots, stretchers, prep room equipment, parts, and custom equipment planning.
Step 1: Decide How We Can Help
Start by deciding whether you need a stock product, a custom product, or a complete equipment package. Stock products can help with faster buying decisions when the model, size, and configuration match your facility. Custom products are better when your room, workflow, capacity, utility requirements, or procurement process needs more planning.
Step 2: Planning, Lead Times, Shipping, and Payment
Before order approval, review equipment category, dimensions, lead time, freight schedule, receiving access, forklift or liftgate needs, installation responsibilities, financing options, payment timing, quote details, W-9 documents, purchase order requirements, and any state board or facility review items.
Step 3: Products Ship Within the Quoted Lead Time
Once the order is confirmed, products ship within the quoted lead time and arrive at your facility according to the shipping schedule. Customers should prepare the receiving area, room path, doorway access, electrical, drainage, floor space, and any installer or facility requirements before delivery.
Step 4: Ask Questions, Register Warranties, and Schedule Start-Up Support
After delivery, call or email with questions, register warranties where applicable, and schedule a start-up call when needed. This step helps customers understand basic operation, room conditions, service expectations, drainage, temperature requirements, lift compatibility, and ongoing support paths.
Step 5: Enjoy Your Equipment With Lifetime Support
Enjoy your new equipment knowing support remains available. For long-term technical support, email lifetime@mymortuarycooler.com. American Mortuary Coolers is here to help with mortuary coolers, morgue refrigeration, racks, lifts, cots, autopsy equipment, anatomy equipment, pathology equipment, embalming stations, casework, parts, service questions, and future expansion planning.
Contact and Procurement Support
Phone: 1-888-792-9315, Monday - Friday, 9:00 AM - 4:30 PM Eastern Time.
General equipment questions: cool@mymortuarycooler.com
Procurement, W-9, vendor setup, and quote requests: procurment@mymortuarycooler.com
Purchase orders: po@mymortuarycooler.com
After-hours service questions: service@mymortuarycooler.com
Parts support: parts@mymortuarycooler.com
Lifetime technical support: lifetime@mymortuarycooler.com