SMS Privacy Policy

American Mortuary Coolers & Equipment

Last Updated: July 1, 2026

1. Information We Collect

When you opt into our SMS service, we collect:

  • Your phone number
  • Your name and contact information
  • Equipment identification information related to your HALO Smart Monitoring account
  • Monitoring alerts and activity logs

2. How We Use Your Information

We use your information to:

  • Send you SMS notifications from our HALO Smart Monitoring system
  • Provide customer support and service updates
  • Comply with legal and regulatory requirements
  • Improve our services

3. Information Sharing

We do not sell your personal information. Your phone number and data may be shared with Twilio, our SMS service provider, solely for the purpose of delivering your messages.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

You have the right to:

  • Opt out of SMS messages at any time by texting STOP
  • Request information about what data we hold
  • Request correction or deletion of your information (subject to legal requirements)

6. Retention

We retain your phone number and SMS history for as long as your account is active or as required by law.

7. Contact Us

For privacy questions, contact us at cool@mymortuarycooler.com or call 1-888-792-9315.